We hope that you love your items when they are delivered and our design team works to select high-quality and craftsmanship across our collection.
If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s) within 30 days of the delivery date, with proof of purchase. Note that returns or exchanges are not accepted for special orders, items that have been installed, tables and chairs no longer in their original packaging and other items as designated on the product pages as final sale. Other exclusions may apply. Contact us for details.
DAMAGED OR DEFECTIVE ITEMS
If your orders is delivered via Freight or LTL Truck Carrier, customers agree to inspect goods before accepting delivery. If any item arrives damaged or is defective, customers must reject the delivery and notify client services within 72 hours. If your item is being delivered with an oversize carrier, please thoroughly inspect your item before signing for the delivery. Damages or defects or missing items must be noted on the receipt with the carrier. If the receipt from the carrier is signed and issues are not notated, Kumo Home is not responsible for any defects or damages found after delivery is completed.
If you have received item(s) that are incorrect and not as indicated on your purchase receipt, please notify client services team within 3 days to initiate a replacement request.
Any notifications or damage claims initiated outside of the above-referenced time frames will not be honored. We cannot process a claim or issue a return on lighting, rugs or any items that have been installed.
INITIATING RETURNS
Customers must contact us in advance of returning items and send relevant return photos or video evidence that the item has a quality problem or does not meet the description.
We will process the customer's return request within 3 days.
RETURNS PROCESSING
Upon return, your item will be inspected and exchanges or refunds will be issued to the original method of payment. Any taxes charged will be refunded in accordance with applicable laws. Kumo Home reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.
REFUND PROCESSING
Refunds are processed once the return request has been approved and the item has been returned.
Refunds are usually returned to the customer's account within 14 days.
LOST PARCELS
In the event that the package is not received or lost in transit, but shows delivered to the shipping address associated with the order, Kumo Home will not be liable for non-receipt of goods or replacement of goods. Kumo Home will assist in filing a trace and claim with the respective carrier to assist client in locating lost parcels.
Parcels that are unclaimed or refused will be subject to applicable return and re-stocking fees and will not be considered cancelled.
OVERSIZED ITEMS
Please ensure to measure properly prior to placing any orders. If you have any questions regarding the product’s size and delivery methods or carriers, please email info@kumohome.com. Orders that are cancelled or refused at delivery due to sizing issues are considered a return.