Shipping Policy

This Shipping Policy describes how KUMO HOME (the "Site", "we", "us", or "our") set the rules. We're dedicated to providing you with a seamless shopping experience from start to finish. Below, you'll find detailed information about our shipping policies. If you have any questions, please don't hesitate to contact our customer service team.

Processing Time

• Orders are processed within 20 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Free Shipping

• We offer free standard shipping for orders over $500. The free shipping will be automatically applied at checkout.
• International customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Tracking Your Order

• You’ll receive a tracking number once your order has shipped. Use this number to track your package in real-time.

Lost or Damaged Items

• If your order arrives damaged or is lost in transit, please contact us immediately so we can help resolve the issue.